Unlimited. There are no caps, so your program can grow (more classes, more series, more locations) without hitting a limit.

In-person, virtual, and hybrid…screenings, support groups, patient education classes, recurring series, community health fairs, and internal events like staff training or board meetings. If it generates a headcount you need to monitor and report on, ZenGRM can create it.

Yes. Recurring and repeat programming is built to be quick to set up once and run indefinitely, not rebuilt from scratch each time. Even complex cadences of repeats, series events, irregular exceptions, and multi-day events can all be created within minutes.

Yes. Colors, logos, images, and email sender domains can all reflect your organization's identity out of the box, so every patient touchpoint feels consistent with your brand. For enterprise accounts ZenGRM can be integrated into your current website / content ingestion system to make the experience truly seamless.

Yes. All guest communications from confirmations, to reminders, to post-event surveys can be entirely customized and pre-set in advance. Create event templates with regular comms built-in and create unlimited copies. ZenGRM’s powerful email features allow you to track all the emails that have been sent, manage bounces, re-send individual messages, create emails for any sub-group of guests - and keeps it all out of your Outlook inbox!

Yes. Our support team consists of real humans, based in U.S.A. time zones, who have specific expertise in healthcare and events. When you start using ZenGRM, you will be set up for success with a dedicated account manager who is available via email, chat and Zoom.

Yes - your ZenGRM users can be assigned different access levels: Superadmin, Admin, Team Member, Viewer and Check-In User. Each level has its own set of permissions allowing access to various features, databases and reporting / tracking information.

Additionally, you can set up different ZenGRM platforms for different departments, facilities or teams - each with its own dashboard and events sites - all managed under your primary Admin account.

Every patient-facing class or event you run through ZenGRM, such as a diabetes education series, a support group, or a screening day, generates registration, attendance, and outcomes data automatically. ZenGRM organizes that data so it maps directly to the community benefit categories your CHA and Implementation Strategy need to report on, instead of living in scattered spreadsheets or sign-in sheets.

Yes. ZenGRM tracks the participation and reach of your community health programming in a structured, exportable format, so your Community Benefit and Finance teams can pull documented, auditable numbers for Schedule H instead of reconstructing attendance records after the fact.

Registration counts, attendance (not just RSVPs - actual check-ins), repeat participation, zip code / demographic fields you choose to collect, and program-level tagging so you can roll individual classes up into the broader initiatives your CHA reports on.

Yes. Attendance and participation data can be exported in the formats your compliance, finance, and grants teams need.

Spreadsheets rely on someone manually collecting and reconciling sign-in sheets after every class. And then collating all those sheets into reports by hand - a process than can take dozens of hours each time. ZenGRM captures the data at the point of registration and check-in, mapped to the correct class, sorted by categories. All you have to do it choose which events or dates you want to create reports on and ZenGRM does the rest.

Yes. We have a dynamic set of waitlist features that not only lets you enable waitlist + waitlist capacity for every ticket and registration button, but also lets event managers know when their waitlist is full. Our reporting feature also allows admin to see which classes / events are meeting waitlist capacity. This helps community benefit teams adjust their programming to meet demand.

No. Only your organization's staff need ZenGRM accounts to manage programming. Patients and community members register through your event page or a direct invite. No account = no barrier to entry.

Each event or class you create allows registrants to send you inquiries linked to that event. ZenGRM’s guest management tools let you see instantly which classes / events an individual has signed up for, and allows you to easily move guests between events, arrange for refunds, re-send confirmations and event information and more - while you have them on the phone!

Yes. ZenGRM’s in-built survey system allows users to create customized surveys from question templates set within your platform admin. These can be distributed to all attending patients automatically after a class or other event. This allows you to collect immediate, well-rounded feedback from patients without the need to manually distribute surveys after every class.

Uniquely, ZenGRM’s survey architecture allows survey data from different classes and even different departments or facilities to be compared like for like to create accurate aggregated report data from across your organization.

Yes. The patient-facing registration pages are HIPAA-compliant, ADA-compliant and easy-to-use for people with varying levels of digital literacy. Clients consistently report that rates of successful registration and attendance increase significantly with ZenGRM. Plus, ZenGRM makes it easy for you to manage patient and attendee inquiries quickly and efficiently, drastically reducing dissatisfaction with the scheduling, ticketing and registration process.

ZenGRM utilizes state-of-the-art encryption to move and store all your data. The platform is fully HIPAA compliant and all our support staff undergo regular training in sensitive data management best practices.

Additionally, many HIPAA-related features are built into the platform, such as user permissions, warnings on file exports, Safe Harbor formatting of roster data for class leaders, automatic anonymizing of survey responses etc.

Yes. For enterprise clients, ZenGRM can be integrated to align seamlessly with your existing payment and invoicing flows.

Yes, tickets to events can be customized to fit any format, number of attendees etc. Plus, confirmation emails and other information can be automatically tailored depending on which kind of ticket someone purchased.

Yes. Coupons of any kind of discount can be created and applied to any ticket, with full control over discount format and amount.

Yes. ZenGRM allows you to configure customizable refund policies, giving you control over both refund amounts and eligibility windows - and apply them to any event or class so that ZenGRM can handle refund requests on your behalf